Grievance Redressal

At SaleBunch, we value every customer and partner. Our goal is to ensure a smooth and transparent experience across all purchases, orders, and interactions on our platform. If you face any issue, we are committed to addressing it promptly and professionally.

This Grievance Redressal page outlines the process for raising concerns and resolving them effectively.

 

Our Commitment

We aim to:

• Respond to all complaints within a reasonable time.

• Provide fair, transparent resolutions.

• Maintain trust through professional support.

• Ensure accountability at every stage of service.

 

Types of Issues You Can Report

You may contact us regarding:

• Order delays or delivery issues

• Damaged or defective products

• Incorrect or missing items

• Payment or refund queries

• Account or login problems

• Bulk order concerns

• Seller or partner misconduct

• Any other dissatisfaction related to our services

 

How to Raise a Grievance

You can submit your grievance through any of the following methods:

1. Email Support

Send a detailed email including your order ID, issue description, and contact number.

📧 Email: salebunch@gmail.com

2. Phone / WhatsApp Support : 98140-13231, 98150-99195

Speak directly with our support team or send your concern via WhatsApp.

📞 Phone / WhatsApp: 98140-13231, 98150-99195

3. Online Grievance Form

Submit your complaint through the Grievance Form available on our website.
(Include link if available)

Information Required

To process your grievance smoothly, please provide:

• Full Name

• Contact Number

• Email ID

• Order ID / Product Details

• Description of Issue

• Images (if product-related)

• Preferred mode of response

Grievance Resolution Timeline

• Acknowledgement: Within 24–48 hours

• Initial Review: 2–5 working days

• Final Resolution: 7–10 working days (depending on issue complexity)

We strive to resolve all concerns as quickly as possible.

Escalation Process

If your issue is not resolved within the expected time, you may escalate it:

Grievance Officer
Name: [Insert Name]
Email: [Insert Officer Email]
Phone: [Insert Number]

Your Satisfaction Matters

SaleBunch is committed to maintaining high service standards and long-term customer relationships. Your feedback helps us improve and deliver a better experience every time.

If you have faced any inconvenience, we are here to support you until your issue is resolved.

If you want, I can also prepare:
✔ Privacy Policy
✔ Terms & Conditions
✔ Return/Refund Policy
✔ Contact Us Page
✔ Customer Support Flow for your backend team